Refund and Returns Policy

Refund and Return Policy

At Physiotrader.com, we strive to ensure your satisfaction with every purchase. Please review our refund and return policy carefully to understand the conditions under which refunds or returns are accepted.

1. Refund Eligibility

We provide refunds only under the following condition:

• Damaged Items: If the item is damaged during courier transit.

2. Steps to Request a Refund

To initiate a refund for a damaged item, please follow these steps:

1. Contact Us: Notify us within 48 hours of receiving the product by emailing us at physiotrader.com@gmail.com or calling us at +91 8700323422.
2. Provide Evidence: Submit clear photographs of the damaged item and its packaging as proof of damage.
3. Verification: Our team will review your request and verify the damage.

3. Refund Process

1. Once your refund request is approved, we will process your refund within 7-10 business days.
2. Refunds will be issued to the original payment method used at the time of purchase.

4. Items Not Eligible for Refund

Refunds will not be provided for:

• Items damaged due to misuse or mishandling by the customer.
• Claims made after 48 hours of delivery.
• Items returned without prior approval or evidence of damage.

5. Replacement Option

If eligible, you may opt for a replacement instead of a refund. Replacements are subject to product availability.

6. Return Policy

1. Returns for Damaged Items Only: We only accept returns for items that are damaged during transit.
2. Return Shipping: You will be responsible for the return shipping costs unless otherwise agreed upon.

7. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us:

• Email: physiotrader.com@gmail.com
• Phone: +91 8700323422
• Address: A-50, 70 Feet Road, Prem Nagar 2, Kirari Suleman Nagar, Delhi – 110086