Refunds and Disputes Policy
At Physiotrader.com, we are committed to providing high-quality physiotherapy products to our customers. Your satisfaction is important to us. Please review our Refunds and Disputes Policy below:
1. Eligibility for Refunds
Refunds are only applicable under the following condition:
- Damaged Items in Transit: If you receive a product that is damaged during transit, you are eligible for a refund.
2. Process for Refund Requests
To request a refund for a damaged item, please follow these steps:
- Contact Us: Reach out to our customer service team within 7 days of receiving the product. You can contact us at +918700323422.
- Provide Proof: Share clear photographs of the damaged product and the packaging it was delivered in. This helps us process your refund request quickly.
- Return the Item: If requested, the damaged product must be returned to us for inspection. Return instructions will be provided upon approval of your refund request.
3. Non-Refundable Cases
We do not offer refunds in the following scenarios:
- Products that are not damaged during transit.
- Items returned after the 7-day window.
- Claims without valid proof of damage.
4. Disputes
If you have any concerns or disputes regarding a product or refund, please contact us directly at +918700323422 or email us at [your email address]. We aim to resolve all disputes promptly and fairly.
5. Updates to this Policy
We reserve the right to update or modify this policy at any time without prior notice. The updated policy will be available on our website.
Thank you for choosing Physiotrader.com.